FAQs for ARUP Consult®

1) How much does ARUP Consult® cost?
2) How often is ARUP Consult updated?
3) How do I view updated content on the PDA?
4) How do I fix the table view on the PDA?
5) How can I narrow my search?
6) How can I widen my search?
7) How can I search for phrases with special characters?
8) Is ARUP Consult available on CD or in print?
9) Can I use ARUP Consult with my Mac?
10) Does ARUP Consult work with Microsoft Vista?
11) How much space will I need to download ARUP Consult to my PDA?
12) Why are some test names and methodologies in red?
13) How do I remove the ARUP Consult icon from my handheld device?

1) How much does ARUP Consult cost?

ARUP Consult is free and available via Web and PDA at http://www.arupconsult.com/. ARUP Laboratories is committed to improving patient care and helping clinicians determine the best tests to order.

2) How often is ARUP Consult updated?

ARUP Consult is updated 6 times a year to reflect changes in the ARUP Laboratory Test Directory (LTD). The LTD release includes new tests, inactivated tests, and any changes to tests. Updates to ARUP Consult include revised and new topics and algorithms incorporating those changes and updates to tests. All topics are comprehensively reviewed annually by our expert panel of medical faculty and consultants and updated with their recommendations.

3) How do I view updated content on the PDA?

If you are accessing ARUP Consult wirelessly, you should always have current content; however, you may need to clear your cache occasionally. For any other access method, you will need to synchronize your PDA after each ARUP Consult update. Click here for additional download information.

4) How do I fix the table view updated on the PDA?

If you're using Windows Mobile 6, tables may display all in one column as the default. To change this setting:

  1. Go to Menu
  2. Select View
  3. If the radio button next to One Column is filled in, change to Fit to Screen

5) How can I narrow my search?

Type your search phrase in quotes. For example, typing "immunoglobulin d" in the search box retrieves pages with that exact phrase. Without quotes, you'll retrieve pages that have either immunoglobulin or d anywhere in the document.

6) How can I widen my search?

Try using fewer terms or terms that are broader in scope. Use the truncation symbol (*) to get plural and singular forms of your term. For example, rather than "immunoglobulin d," try immunoglobulin* to get more results.

7) How can I search for phrases with special characters?

    1. For dashes or hyphens, try using spaces (for bcl-2/JH, try bcr 2 JH), or use part of the phrase with the truncation symbol (bcr*)
    2. For Greek letters, try spelling out and using the truncation symbol (Alpha 2*)
    3. For phrases with multiple special characters, try using the truncation symbol on both sides (for beta-1,3-d-Glucan, try *glucan*)

8) Is ARUP Consult available on CD or in print?

Currently, ARUP Consult is available for use via web and PDA. Discussions are underway regarding other access possibilities. If you have suggestions, e-mail us at arupconsult@aruplab.com.

9) Can I use ARUP Consult with my Macintosh Computer?

If you're using a Macintosh Computer, you can use ARUP Consult on the web. You can also use it wirelessly at www.arupconsult.mobi.

10) Does ARUP Consult work with Microsoft Vista?

If you're using a PocketPC or Smartphone, you'll need to use the over-the-air installation available at www.avantgo.com. Other platforms should work as usual.

11) How much space will I need to download ARUP Consult to my PDA?

The amount of space you'll need to download ARUP Consult varies slightly depending on the PDA platform you're using. The content of ARUP Consult will take 3MB or less on your device. The software takes approximately 1 MB or less on your PDA and approximately 3MB on your desktop computer.

12) Why are some test names and methodologies shown in red?

Traditionally, the Laboratory Test Directory (LTD) has displayed recent additions and changes in red. Because ARUP Consult pulls this information from the LTD database, recent additions and changes to tests also display as red in ARUP Consult.

13) How do I remove the ARUP consult icon from my handheld device?

For Pocket PC/Windows Mobile Users
Removing the icon from your Pocket PC is like removing an icon from your Windows desktop operating system.

    1. Tap the Start Button at the upper left hand side of the screen
    2. Select Programs
    3. Select File Explore (same as your desktop computer "My Computer")
    4. Navigate to the Programs folder (My Device > Windows > Start Menu > Programs) where you'll see icons
    5. Hold your stylus on the ARUP Consult icon. From the drop-down menu, select Delete
    6. The icon will be removed from the Programs menu

    For Palm OS and Treo Users

    1. Press Applications
    2. Press Menu
    3. Select Delete on the Applications menu
    4. Select the Delete from the pick list, and select the location of the application you want to remove, for example, Phone. If you are removing the application from your expansion card, select the card name.
    5. Select Consult to remove it
    6. Select Delete
    7. Synchronize to remove the application from the Backup subfolder

    For Treo 680 Users -- Manually deleting applications

    1. If an application you delete reappears on your Treo 680, you may need to manually delete the application from your computer
    2. Locate the Backup subfolder on your computer
      1. Windows: C:\Program Files\Palm\
      2. Mac: Mac HD\Applications\Palm\Users\
    3. If you upgraded from a previous version of Palm Desktop, your Backup subfolder may be located in the palmOne or Handspring folder
    4. If you find a PRC or PDB file for the application you just removed, delete the file from the Backup subfolder
    5. Delete the file from your device again